OUR LED HOOP GUARANTEE
We want you to be happy with your hoop! Although refunds are not within our policy,
we provide a generous warranty on every hoop we sell.
The real advantage to LED Superhoops is that they are super SIMPLY constructed. Not
only does this save us all money, our intention is to nearly eliminate malfunctioning by
cutting down on the parts that could suffer wear and tear.
*Self-repair of your hoop will void your warranty.
We want you to be happy with your hoop! Although refunds are not within our policy,
we provide a generous warranty on every hoop we sell.
The real advantage to LED Superhoops is that they are super SIMPLY constructed. Not
only does this save us all money, our intention is to nearly eliminate malfunctioning by
cutting down on the parts that could suffer wear and tear.
- If any unforeseen internal electrical problem occurs for UP TO A YEAR,
- send it back to us (shipping and handling fees apply) and we will repair the
internal workings for free.
- If we update our design, we will let you know through our mailing list
- and adjust your hoop for UP TO A YEAR after purchase for a minimal fee.
Due to the complicated nature of the SuperWickit LED/Fire combo hoop, updates may incur a
larger fee than standard LED hoops.
*Self-repair of your hoop will void your warranty.
SHIPPING YOUR HOOP BACK FOR REPAIR/UPDATES
Want to upgrade your
previous model hoop
to the new slide switch
(launched 12/08)?
previous model hoop
to the new slide switch
(launched 12/08)?
| $30 switch-mod |
We test each LED SuperHoop
thoroughly before sending it out
and insure the packaged hoop for the
price of the hoop just in case the postal
carrier goes, well, postal.
That said, you'll want to care for it like
you would any other electronic item
that cost you a hundred or so bucks.
More about caring for your LED hoop
IMPORTANT: Shipping your hoop should NEVER cost more than $12.00
Your post office may be unfamiliar with how to ship your hoop. Let them know that if the system asks
for package dimensions, it should be measured like a tire. The girth of the package is the
measurement around the tubing of the hoop -- not the length or width. Thus, the length should be
36-42" and the girth should be 6-15", depending upon thickness of the bubble wrap. If they attempt to
charge you a "balloon fee" it has not been calculated correctly. If necessary, point your postal worker
to Page 401 of their Quick Service Guide OR the DMM (Domestic Mail Manual), section 101,
subsection 5.1. If you encounter difficulty, please request the manager, stand your ground, and insist
that they now ship the hoop they once happily delivered to you..
Your post office may be unfamiliar with how to ship your hoop. Let them know that if the system asks
for package dimensions, it should be measured like a tire. The girth of the package is the
measurement around the tubing of the hoop -- not the length or width. Thus, the length should be
36-42" and the girth should be 6-15", depending upon thickness of the bubble wrap. If they attempt to
charge you a "balloon fee" it has not been calculated correctly. If necessary, point your postal worker
to Page 401 of their Quick Service Guide OR the DMM (Domestic Mail Manual), section 101,
subsection 5.1. If you encounter difficulty, please request the manager, stand your ground, and insist
that they now ship the hoop they once happily delivered to you..
BE SURE TO:
- insure the package at replacement
price of your hoop for your protection - AMPLY wrap your hoop in bubble
wrap and packing tape. - Obtain and email us a tracking number
Ship your hoop USPS Priority Mail
from your post office to:
SUPERHOOPER.ORG
2528 Monitor Ct.
Decatur, GA 30034
from your post office to:
SUPERHOOPER.ORG
2528 Monitor Ct.
Decatur, GA 30034
| Hoops with previous-model switches will lose 1 inch in diameter |
NOTICE: Continued problems with USPS Priority
Mail have prompted us to go with FedEx Ground
(except for Express/Rush Shipping, for which
the prices have not changed). If you encounter
difficulties shipping your hoop through the
USPS, please try the kind and professional
services of FedEx. You may also prefer to coil
your hoop down for shipping (as we now do). It
will attract less curiosity from the shipper.
Mail have prompted us to go with FedEx Ground
(except for Express/Rush Shipping, for which
the prices have not changed). If you encounter
difficulties shipping your hoop through the
USPS, please try the kind and professional
services of FedEx. You may also prefer to coil
your hoop down for shipping (as we now do). It
will attract less curiosity from the shipper.
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