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Returning your Hoop for Repair
* Send United States Postal Service Priority Mail.
* Your hoop must be amply protected by bubble wrap and packing tape.
* Please insure your hoop at cost for your own protection.
* Include delivery confirmation ($0.75), which will also give you a tracking number.
* Send us the tracking number when you ship the hoop to:
Superhooper.org, LLC
532 Boulevard Place NE
Atlanta GA 30308
We will turn your repair around as quickly as possible!
* Send United States Postal Service Priority Mail.
* Your hoop must be amply protected by bubble wrap and packing tape.
* Please insure your hoop at cost for your own protection.
* Include delivery confirmation ($0.75), which will also give you a tracking number.
* Send us the tracking number when you ship the hoop to:
Superhooper.org, LLC
532 Boulevard Place NE
Atlanta GA 30308
We will turn your repair around as quickly as possible!
Important: Shipping your hoop should NEVER cost more than $12.00
Your post office may be unfamiliar with how to ship your hoop. Let them know that if
the system asks for package dimensions, it should be measured like a tire. The
girth of the package is the measurement around the tubing of the hoop -- not the
length or width. Thus, the length should be 36-42" and the girth should be 4-6",
depending upon thickness of the bubble wrap. If they attempt to charge you a
"balloon fee" it has not been calculated correctly. If you encounter difficulty, please
request the manager or refer your postal worker to page 650 of their Quick Service
Guide.
Your post office may be unfamiliar with how to ship your hoop. Let them know that if
the system asks for package dimensions, it should be measured like a tire. The
girth of the package is the measurement around the tubing of the hoop -- not the
length or width. Thus, the length should be 36-42" and the girth should be 4-6",
depending upon thickness of the bubble wrap. If they attempt to charge you a
"balloon fee" it has not been calculated correctly. If you encounter difficulty, please
request the manager or refer your postal worker to page 650 of their Quick Service
Guide.
| Self-Repair Kit: If you've damaged your switch, you can replace it yourself in minutes with just a little soldering know-how. Save time and money and get your replacement switch plus resistors below. |
| Switch Repair Kit $5.00 |
| Self-repair of your hoop will void our warranty. |